United Way of San Antonio and Bexar County’s 2-1-1 Helpline bridges the gap between people in need and community resources. In 2021 this connection was even more important as our city navigated barriers concerning health, housing, financial stability, education and the second year of the COVID-19 pandemic.
Our call specialists at the 2-1-1 Helpline are dedicated to finding assistance for the issues our community face. Available 24 hours a day year-round including holidays, our 2-1-1 Helpline is a direct line to the community. It gives us invaluable insight into where support is needed and what the most pressing issues are.
Our 2021 2-1-1 Report goes into detail about the most requested needs in our community, with over 173,000 calls answered by our 2-1-1 Helpline last year.
Housing, utilities, food and specialized treatment were the most requested needs callers had in 2021. More than two-thirds were not first-time callers and 77% of all callers were female. While 2-1-1 serves 11 other counties in the Alamo region, 86% of all users were from Bexar County.
The most requested needs from military callers in 2021 were related to COVID-19, utilities, public benefits and disabled services. Military callers work with Mission United navigators, who are retired military service members who provide one-on-one support. They work with military callers to identify the root cause of issues and provide coaching so that they can get back on track to self-sufficiency.
2-1-1 brings people and services together, regardless of their age, race, disability or lifestyle. Trained call specialists use a comprehensive database to connect callers with services that help with food, clothing, shelter, employment, childcare, legal help, disaster relief, income-tax preparation and so much more. 2-1-1 is a free, anonymous social service hotline that is available 24/7 including holidays. Spanish and language line translation is available as well.
Unable to reach 2-1-1? Call us toll-free at 877-541-7905 or visit 211texas.org.