FOR IMMEDIATE RELEASE — In honor of 211 Day, United Way of San Antonio and Bexar County has released a new report highlighting the most requested areas of need for community members who called the 211 Helpline in 2025. The report also illustrates the areas of support needs that need attention and support from lawmakers throughout the state to better assist the community.
To raise awareness of 211’s impact and the additional work that can be done to help residents, United Way hosted elected officials to showcase the results of this report. Lawmakers were presented with details on the most frequently requested needs by the communities they represent. This event featured representatives from the offices of U.S. Congressman Joaquin Castro, U.S. Congressman Greg Casar and U.S. Senator John Cornyn.
The top 10 most requested needs from 211 callers in San Antonio during 2025 consisted of the following, with the top three accounting for 71% of all requests.
- Utility Assistance
- Housing / Shelter
- Food / Meals
- Health Care
- Individual, Family and Community Support
- Mental Health / Substance Use Disorders
- Clothing / Personal / Household Needs
- Legal, Consumer and Public Safety Services
- Income Support / Assistance
- Transportation
For the full report on the community’s most requested needs, including information on unaddressed needs that need additional resources to meet public demand, please visit uwsatx.org.
The 211 Helpline uses a database of over 700 local nonprofits, churches and government programs to assist callers in the Alamo region. It connects callers to over 2,300 services plus some national and statewide options.
211 is always free to call, available 24/7/365 and is completely anonymous. Spanish language assistance is available as well.
MEDIA CONTACTS:
Kevin Femmel, Director of Communications for United Way, 210-836-8616, Director of Communications, kfemmel@unitedwaysatx.org. Please visit our 211 Day press kit for graphics and photos.
###
About United Way of San Antonio and Bexar County
United Way of San Antonio and Bexar County launched its first campaign in 1940 and has grown into the largest private investor in health and human services programs in San Antonio and Bexar County. United Way focuses on preparing children for school and life, helping students graduate and succeed, strengthening the well-being of individuals and families, and providing safety net services. United Way of San Antonio and Bexar County also operates the 211 Helpline, Mission United and fosters volunteerism through the Volunteer Center at United Way. Check our newsroom online for more United Way news.
|
Categories: Press Releases |
